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Frequently Asked Questions

Do I need to have an account to place an order?

Yes. You can create a new account by selecting "Log in" from the top right-hand side menu on the home page. If you already have an account, please select "Log in" and enter your email and password.

Learning Partners, please remember to log in to access additional products and discounts. Bulk purchase discounts for Learning Partners will be automatically calculated at checkout.

Shipping

If you have purchased a physical item, shipping will be calculated at checkout. 

Your ordered items will be despatched in-line with our shipping policy

Payments

Payment is by credit card.

Payment on account is only available to Learning Partners by prior arrangement. Where a Learning Partner an agreement with NEBOSH to pay by invoice, an invoice will be raised when the order is received. The option to pay by invoice will be on an individual basis.

If an order is placed using the Pay on account option and a Learning Partner does not have sufficient funds on their account to cover the value of the order or does not have another payment arrangement in place, an invoice will be sent through the system for payment and the order will not be despatched until payment is received. 

Is it possible to generate a formal invoice for an order?

Yes. You can print a PDF of the invoice from the order confirmation page after you have placed your order. The option to do this is at the bottom of the order confirmation page.

The option to print a PDF of the invoice for a specific order is also available from the Account Details section. Click on your account and select the order for which you want to print the invoice. The option to print the invoice is below the order details on this page.

eBooks

Please note that eBooks are not available in all markets. Learning Partners, please log in to view and purchase eBooks.

If you have ordered eBooks, these are available immediately upon completion of purchase by clicking on the "Access your downloads" button at the top of the order confirmation screen. If you have not previously purchased NEBOSH eBooks, please follow the eBook Download Instructions before accessing your eBook access key by clicking on the "Download" link.

For eBook FAQs and troubleshooting, please click here.

Further assistance

If you require any further assistance, you can contact us here.

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