Frequently Asked Questions

Do I need to have an account to place an order?

Yes. You can create a new account by selecting "Log in" from the top right-hand side menu on the home page. If you already have an account, please select "Log in" and enter your email and password.

Learning Partners, please remember to log in to access additional products and discounts. Bulk purchase discounts for Learning Partners will be automatically calculated at checkout.

Shipping

If you have purchased a physical item, shipping will be calculated at checkout. 

Placeholder for details about rates, shipping times and customs charges

If you have ordered items that are due to be posted to you these will be dispatched in-line with our shipping policy click here.

Payments

Payment is by credit card. Payment by account is only available to Learning Partners by prior arrangement.

eBooks

Please note that eBooks are not available in all markets. Learning Partners, please log in to view and purchase eBooks.

If you have ordered eBooks, these are available immediately upon completion of purchase by clicking on the "Access your downloads" button at the top of the order confirmation screen. If you have not previously purchased NEBOSH eBooks, please follow the eBook Download Instructions before accessing your eBook access key.

For eBook FAQs and troubleshooting, please click here.

Further assistance

If you require any further assistance, you can contact us here.