Refund policy


We want you to be happy every time you shop with us, but if you ever need to return items then we’re here to make things as simple and straightforward as possible.

You can submit a refund request for:

Please read more about requesting a refund below:

Thinking of returning a book?

When returning a book/s to us you will need to complete the appropriate returns document depending on the type of book purchased. See below:

1. Returning printed books: 

Books are eligible for return and refund for the following reasons:

  1. Defective books. 
  2. Purchased in error.
  3. Damaged in transportation.
  4. Change of mind / right to withdraw within 14 days of receipt. 

Refunds will not be issued for unused or surplus stock.

To return a book:

  • Complete and submit the Printed books refund request form.
  • Return all printed books in their original packaging within 14 days of receipt.
  • Include the delivery note or a copy of your order confirmation email in the parcel.
  • Postage will be refunded for goods damaged in transportation or defective goods. 
  • For other returns a full refund will be given for the book/s returned excluding postage costs.
  • We recommend that when returning any book/s that you retain proof of postage.

Return the books to:

NEBOSH Bookshop
C/O Linney
A2 Returns
Bellamy Road
MANSFIELD
Nottinghamshire
NG18 4L

Refunds

Where eligible, on receipt of your returned book/s a credit adjustment will be made on the account used for payment for the original order either within 14 days of your refund request or within 14 days of receiving your returned book/s, whichever is later.

2. Returning eBooks:

(a) Consumer eBooks

When you place an order for consumer eBooks, the eBook is automatically downloaded to your Glassboxx account (linked to the email address you have used to place the order). There is no right to cancel once the eBook has been automatically pushed to your account.

This does not affect your statutory rights and if you believe that you are entitled to a refund because of a defect or because you are unable to access the eBook please complete the online Consumer eBook Refund Request Form. 

All refund requests must be received within 14 days of the original purchase.

Issues are investigated on a case-by-case basis, and a refund will be issued if they cannot be rectified and if appropriate will be made to the account used as payment for the original order within 14 days of your refund request.

(b) Learning Partner eBook tokens

If you are a Learning Partner, comple the online LP eBook Token Refund Request Form.

All refund requests must be received within 14 days of the original purchase. 

Learning Partner eBook tokens are eligible for return and refund for the following reasons: 

  1. Defective / unable to access eBook.
  2. Purchased in error.

If you purchased the eBook by mistake, a refund will only be given to you if you have not attempted to access the eBook by redeeming your token. If not accessed, a full refund will be given for the eBook. If you believe the eBook is defective or you cannot access it using the instructions provided, you will be required to provide details of the issue(s) faced. We will investigate issue(s) on a case-by-case basis and a refund will be issued if we are unable to rectify the same.

Please note that refunds will not be issued for unused or surplus tokens in a bulk eBook order except in exceptional circumstances. 

On receipt of your Refund Request Form and confirmation that the eBook has not been accessed a credit adjustment will be made to the account used as payment for the original order. Please allow two weeks for the adjustment to be made onto the account. 

Thinking of returning an Alumni item?

Alumni merchandise is eligible for return and refund for the following reasons:

  1. Defective item.
  2. Purchased in error. 
  3. Damaged in transportation. 
  4. Changed your mind / right to withdraw within 14 days of receipt. 

To return alumni merchandise:

  • Complete and submit the NEBOSH Alumni shop refund request form.
  • All items must be returned within 14 days of receipt. 
  • Include the delivery note or a copy of your order confirmation email in the parcel.
  • Postage will be refunded for goods damaged in transportation or defective goods.
  • For other returns a full refund will be given for the returned item excluding postage costs. 
  • We recommend that when returning any book/s that you retain proof of postage.

Return the items to:

NEBOSH Alumni Shop
C/O Linney 
A2 Returns
Bellamy Road
MANSFIELD
Nottinghamshire
NG18 4L

Nottinghamshire NG18 4LN

Refunds

On receipt of your returned item a credit adjustment will be made to the account used as payment for the original order either within 14 days of your refund request or within 14 days of receiving your returned items, whichever is later.