Refund policy

We want you to be happy every time you shop with us, but if you ever need to return items then we’re here to make things as simple and straightforward as possible.

Thinking of returning a book?

When returning a book/s to us you will need to complete the appropriate returns document depending on the type of book purchased. See below:

1. Returning printed books:

  • All printed books must be returned in their original packaging within 14 days of receipt.
  • Postage will be refunded for goods damaged in transportation or defective goods. 
  • For other returns a full refund will be given for the book/s returned excluding postage costs.
  • We recommend that when returning any book/s that they are sent with proof of purchase.

Books are eligible for return and refund for the following reasons:

  1. Defective books (please describe on the Refund Request Form).
  2. Purchased in error.
  3. Damaged in transportation.

Refunds will not be issued for unused or surplus stock.

How to return book/s:

Download and complete the Printed Books Refund Request Form.

Place the completed document with the book/sinsidethe original packagingand return to: 

NEBOSH Bookshop
C/O Linney
A2 Returns
Bellamy Road
MANSFIELD
Nottinghamshire
NG18 4L

Refunds

On receipt of your returned book/s a credit adjustment will be made on the credit or debit card account used as payment for the original order. Please allow two weeks for the adjustment to be made onto the account.

2. Returning eBooks:

(a) Returning consumer eBooks

Consumer eBook purchases are subject to the Glassboxx terms and conditions and there is no right to cancel, request a refund, return or exchange the eBook once the book has been automatically downloaded. You can view Glassboxx terms and conditions here.

If you believe that you are entitled to a refundbecause of a defect or because you are unable to access theeBook please complete the online Consumer eBook Refund Request Form. 

All refund requests must be received within 14 days of the original purchase.

On receipt of your refund request form Glassboxx will investigate. Issues are investigated on a case-by-case basis, and a refund will be issued if they cannot be rectified and if appropriate will be made on the credit or debit card account used as payment for the original order. Please allow two weeks for the adjustment to be made onto the account.

(b) Returning Learning Partner eBook tokens

If you are a Learning Partner,you will need to complete theonline LP eBook Token Refund Request Form.

All refund requests must be received within 14 days of the original purchase. 

Learning Partner eBooktokens are eligible for return and refund for the following reasons: 

  1. Defective / unable to access eBook.
  2. Purchased in error.

If you purchased the eBook by mistake, a refund will only be given to you if you have not attempted to access the eBook by redeeming your token. If not accessed, a full refund will be given for the eBook. If you believe the eBook is defective or you cannot access it using the instructions provided, please provide details of the issue(s) faced via the Learning Partner eBook Token Refund Request Form. We will investigate issue(s) on a case-by-case basis and a refund will be issued if we are unable to rectify them.

Please note that refunds will not be issued for unused or surplus tokens in a bulk eBook order except in exceptional circumstance. 

On receipt of your Refund Request Form and confirmation that the eBook has not been accessed a credit adjustment will be made on the credit or debit card account used as payment for the original order. Please allow two weeks for the adjustment to be made onto the account. 


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