eBook FAQs

eBooks are currently only available for purchase by Learning
Partners and customers located in the United Kingdom.

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Accessing your NEBOSH eBooks

NEBOSH eBooks are accessed via redemption tokens. eBook redemption tokens are immediately issued when your purchase is completed and available for you to download from your customer account area.

Click on the link on the Order Confirmation page to go directly to your account area. Click on the order number associated with your eBook order, and click the button to download the tokens. If this button does not display, please refresh your browser. All tokens are supplied through a CSV file.

You can return to the order confirmation screen at any time by clicking on "View your order" in your order confirmation email.

Once you have downloaded your token(s), follow the Redeeming Tokens instructions to access your eBook(s).

When you purchase NEBOSH eBooks, you will receive a separate redemption token for each eBook. These are immediately issued. To access your tokens, click the link to go to your account area from the Order Confirmation page. Then click on the order number associated with your eBook order, and click the button to download the tokens. If this button does not display, please refresh your browser. All tokens are supplied through a CSV file.

Each learner should be given a separate token. All NEBOSH eBooks are protected and linked to the email address provided by the learner when they redeem the token.

It is important you keep a local record of your used and unused redemption tokens as each token can only be used once. It is strongly recommended you also keep a record of which token was assigned to whom.

Instructions that can be provided to learners explaining how to redeem their tokens are available here. Glassboxx's end user help information is available here.

Yes, you will have six months from the date of purchase to redeem the token. After this date, it will not be possible to redeem the token. However, once you have redeemed your token, access to your eBook does not expire.

First, download the CSV file containing your token. Note: if
you have received your token from your Learning Partner, you will not need to do this.

To get your copy of the eBook:

1. Go to glassboxx.com/token.
2. Create a Glassboxx account by entering your name and email address. Enter your eBook redemption token.
3. Download the Glassboxx App to your Smartphone, Tablet or Desktop. The latest versions are available here. Or go to https://reader.glassboxx.co.uk/ to access your eBook via your web browser.
4. Log into the App using the same email address that you used to create your Glassboxx account.
5. On the verification screen, enter the verification code sent to your email address and tap VERIFY ME. If you do not receive your verification code, please check your Spam filter.

Yes, once you have redeemed your token, you can access
your eBook via a web browser by following these steps:

1. Go to https://reader.glassboxx.co.uk.
2. Enter your email address – the same one you used to redeem your token. You will be sent a verification code to your email address. If you do not receive your verification code, please check your Spam filter.
3. Enter the verification code and tap VERIFY ME.

Your eBooks will display on the My Books page.

Note: internet access is required to read your eBooks using a web browser.

First, download the CSV file containing your token. Note: if you have received your token from your Learning Partner, you will not need to do this.

To get your copy of the eBook:

1. Go to glassboxx.com/token.
2. Enter your name and the email address you use for your Glassboxx account. Enter your eBook redemption token.
3. Open the Glassboxx App, go to the My Books screen, refresh the page, and your new book will automatically appear.

Yes. You will need to download and install the Glassboxx App. The latest versions are available here. You can also access NEBOSH eBooks using a web browser by going to https://reader.glassboxx.co.uk. Note that internet access is required to read books via a web browser.

Learning Partners: Please ensure that your learners are able to download this software before purchasing eBooks.

You can access your NEBOSH eBook on up to six devices via the Glassboxx app using the same email address on each of your devices.

Simply click on the cover of the eBook you want to read. If you’ve read it before, it will open at the point you have reached. If it’s a new book, it’ll open at the beginning.

When reading an eBook, click the Settings cog wheel in the top right-hand corner of the screen. This displays the menu where you can change the font size, font face and colour options to suit your preferences.

You can also change to use either scroll mode or paginated mode, change alignment, page mode, word spacing, line spacing, page margins and line height.

Mobile App

With the book open, tap in the middle to bring up the menu. Select the Aa icon top right. Here you can adjust the size of the font as well as the font type and much, much, more.

Desktop App

With the book open, select the Aa icon top right. Here you can adjust the size of the font as well as the font type and much, much, more.

Browser

With the book open, select the cog in the top right hand corner. Here you can adjust the size of the font as well as the font type and much, much, more.

No, all NEBOSH eBooks are protected and printing is not permitted.

No, all NEBOSH eBooks are protected and copying is not permitted.

Mobile App

To add highlight, simply tap and hold the text to be highlighted, and select Highlight from the pop-up that appears near the text. Then by tapping the highlighted text, you can select an alternate colour to be used for the highlighting or delete the highlight.

To add an annotation or note, tap and hold the text to be annotated, and select Notes from the pop-up menu. Enter the text for the note and tap Save. On iOS this highlights the text in grey. On Android, this displays a sidebar at the end of the line with the note. To view the contents of the note, tap the highlighted text or sidebar and tap the Notes icon.

Desktop App

Unfortunately, it is not currently possible to add highlights and notes using the desktop app. However, this will be available in a future release of the Glassboxx app.

Browser

Simply highlight the text your cursor and a menu will pop up. Here you can choose to highlight the text, underline the text and/or add notes. To view your annotations, hover over the note icon that has been inserted into the book or go to the menu in the top left of the reader and select Annotations.

No. All NEBOSH eBooks are protected and can only be read by the user with the same email address on up to six devices.

If you’re unable to install the Glassboxx desktop apps for
Windows or MAC it is possible to read the book in the
browser:

1. Go to https://reader.glassboxx.co.uk
2. Enter your email address – the same one you used to redeem your token. You will be sent a verification code to your email address. If you do not receive your verification code, please check your Spam filter.
3. Enter the verification code and tap VERIFY ME.

Your eBooks will display on the My Books page.

Note that the internet access is required to read your eBooks using a web browser.

Once the operating system (Android or iOS) nears end of life, manufacturers stop releasing device and operating system updates, and that might mean the Glassboxx app may not work as expected. Please ensure you can access the Glassboxx app prior to purchasing your eBook.

If you experience a 009 error code when downloading a book, this is probably because you are using an older operating system. To resolve this please update your device to the latest version of the operating system.

Simply download the Glassboxx app from the app store onto your new device, log into your Glassboxx account using the same email address that used to redeem your token(s), and they will automatically download.

Simply download the Glassboxx app from the app store onto your new device, log into your Glassboxx account using the same email address that used to redeem your token(s), and they will automatically download.

Fixed layout eBooks replicate the design and layout of the printed book and are delivered as either PDF or ePub files. Regardless of file type, these are accessed via Glassboxx App.

Reflowable eBooks adjust the content per page to fit the device screen size and user preferences. These will always be delivered as ePub files and accessed via the Glassboxx app.

Each NEBOSH eBook is available in either a fixed or a reflowable layout depending upon the specific publication. The format will be stated on the product information page.

If you have any concerns with the specific format of your chosen eBook, please contact publications@nebosh.org.uk.

If you have any questions about the Glassboxx app, click on the three dots at the bottom left-hand side of the Glassboxx home page. From there, you can access Glassboxx FAQs and Glassboxx customer support.

If you have any questions about the content of your eBook, please contact NEBOSH here.

Learning Partners: if you have any questions or issues, please contact NEBOSH here.

Yes. Any books that you have purchased and downloaded using Adobe Digital Editions will continue to be available to you and will not expire.

Any eBooks purchased before NEBOSH switched to Glassboxx can be redeemed using Adobe Digital Editions and will expire six months after the date of purchase.

Instructions for accessing your eBooks using Adobe Digital
Editions are available here.

No. Any eBooks downloaded to Adobe Digital Editions will remain available to you using the Adobe Digital Editions app.

Learning Partners: please contact publications@nebosh.org.uk if you have any specific questions about this.